现代酒店英语情景模拟训练营

报名热线：010-51653958，51653959

培训对象：酒店需要接待外宾的相关从业人员

培训目标：一口亲切、流利的英语为旅馆、餐饮及服务业的从业人员必备的专业素养，本课程根据四星级以上酒店内的工作情境所设计，采用情景模拟演练，学以致用。

课程大纲：

PartⅠ: The Front Desk

Unit 1 Room Reservations
1.Making a Reservation
2.Making Group Reservations
3.Confirming a Reservation
4.Canceling a Reservation
Exercises

Unit 2 The Doorman and Bellboy
1.Receiving Guests
2.Introducing the Room and Hotel Services
3.The Bell counter
Exercises
1.Guest With a Reservation
2.Walk-in Guest
3.Overbooked - No Rooms
4.Overbooked - Tonight
5.Overbooked - Upgrade
Exercises

Unit 4 Various Front Desk Problems
1.Change of Room
2.Change of Room Not Possible
3.Early Check In
4.Late Check Out
Exercises

Unit 5 The Cashier
l.Foreign Currency Exchange
2.Checking Out
3.Counterfeit Bill
Exercises

Part Ⅱ: Food and Beverage

l.Seating Guests
2.No Seats Available
3.Reservation
4.Reservation - Not Available
Exercises

Unit 7 Complaints
1.Misserving
2.Various Complaints
Exercises

Unit 8 Complete Retaurant and Bar Dialogs
l.The Bar - Chincsc and Foreign Liquors
2.Coffee Shop Dialog
3.Western Restaurant Dialog
4.Chinese Restaurant Dialog
Exercises

Part Ⅲ: Housekeeping

Unit 9 The Room
1.Making up the Room
2.Requests
3.Problems
Exercises

Unit 10 Services
1.Convenient Services
2.Babysitting
3.Laundry
Exercises

Part Ⅳ: Hotel Shopping

Unit 11 Various Items
l.Books and Stamps
2.Jewelry
3.Cloisonne Ballpoint Pens
4.Foods
Exercises

Unit 12 Textiles and Hotel Policies
1.Silk Shop
2.Fashion Wear
3.Refusing Suitors
4.One Price Policy
Exercises

Unit 13 Arts and Crafts
l.Carpet Center
2.Folk Arts and Crafts Shop
3.Seals - Name Chops
Exercises

Part Ⅴ: Hotel Management

l.Coffee Shop Manager
2.Loss of Property
3.Damage Claims
4.Billing Disagreements
Exercises
Appendix: Alphabetical Vocabulary List